Choosing the right IT company for your business can be tough. There are many options out there, and though they may all appear the same, you know deep inside that they have crucial differences. So how do you go about choosing the right company to provide for your needs?
When hiring any type of company of service, price is always important, but that doesn’t mean it should be your number one priority. It’s the value they give you that counts the most. Then again, you have to know what your costs are and decide whether or not they are necessary and within your capacity. Take note that IT companies can have different pricing models, so always ask questions. For example, do you pay them a fixed amount, or a certain amount per minute or per hour? What is their minimum charge for on-site/off-site support? Will there be a call-out fee? As they always say, you get what you pay for, so don’t jump at the cheapest offer unless you’ve reviewed what comes with it.
As mentioned, not all IT companies are the same, and one of the ways they may vary is by specialization. As you wouldn’t go to an internist for a heart problem, you shouldn’t hire a MAC specialist if you’re currently using Windows. There are companies that provide a comprehensive range of services, but you can never deny the advantage of working with a specialist.
There are so many things you’ll want to know about a company before hiring them, especially if you’re talking about IT support. And aside from first-hand accounts of people you actually know, such as business associates and friends, online reviews can be very helpful too (as long as you stick to reputable sources like trusted consumer websites like Yelp, Angie’s List, etc.). Watch out for comments on average response time, professionalism, effectiveness in resolving issues, and other areas that are important to you.
Always remember that downtime can mean losses for your business. Therefore, choose a company that will keep this to a minimum. Whether you need them on-site or through, email or chat, they have to be available when you need them. Even if they are technically competent, they are still ineffective if they can’t solve your problem when you need them to.
This part boils down to what one IT company can give you that the others cannot. For example, do they give incentives? Are they known for keeping client information and passwords safe? Are they known as the company with the fastest turnaround time based on surveys? These may be extras, but when all else is equal among certain IT companies, this is usually what makes or breaks the deal.
In the end, you want to go with a company that can offer the total package of technical expertise and reliability, and one that will not tie you down with a contract. A contract is absolutely necessary, but it must not impose upon you services that you don’t actually need. Which goes without saying that before add your signature, make sure every line has been read and understood.